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Email us at: sale@bioennopower.com
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Shipping and Delivery

Shipping Policy

  • Bioenno Power will ship your order within 2 business days after the order is verified
  • We will contact you if your order could not be verified. Order confirmation does not constitute verification
  • We ship orders using UPS. Batteries have to be shipped with UPS Ground. The US Postal Service does not accept batteries. 
  • Tracking is included for all shipments. 
  • Your order may ship in multiple packages depending on size of order

Lithium ion batteries

Lithium ion batteries are subject to US and international transport regulations when shipped. Bioenno Power fully complies with all applicable US and international shipping regulations and laws.

Domestic (US)

We ship to any residential and business address except as noted below:

  • We do not ship to PO Box, AFO/FPO 
  • We do not ship to guests at hotels, motels, inns, etc.

Canada

  • UPS Standard is used to ship to Canada.  US Postal Service does not accept the shipment of batteries into Canada. 
  • Please be advised that Duty and UPS Brokerage Fees apply for your shipment and are the responsibility of the buyer.  These fees are not included with the Shipping Costs and are due upon delivery.  

International (Other)

For all other destinations, please contact us to check for service availability.

The general mode of operations is as follows:

  • Customer is responsible for all duties, import taxes, and brokerage fees. We do not declare shipments as "Gift"
  • A valid contact phone number is required for all international shipment
  • Delivery not available to all foreign addresses, which may limit the delivery to transit hubs or business addresses

Delivery Time

If your shipping address is in the US, the estimated delivery times are listed below. These times are based on carrier shipping practices, destination and the items you order. (Expected delivery estimates are approximate as orders can be delayed due to verification or factors outside of our control)

  • UPS Ground: 3-5 Business days

Shipping Cost

  • Shipping charges are flat rate, tiered according to the order subtotal
  • Handling fees, if any, are separate from shipping charges
  • Shipping charges are generally non-refundable