NOTE: If you have a question about the status of your order, please email firstname.lastname@example.org or call 888-336-7864.
- Because of the on-going COVID-19 pandemic in year 2021, there may be delays to your order
- We will contact you if your order cannot be verified. Order confirmation does not constitute verification.
- We ship orders using UPS. Batteries have to be shipped with UPS Ground. The US Postal Service does not accept batteries.
- Tracking is included for all shipments.
- Your order may ship in multiple packages depending on size of order
- Your credit/debit card will be charged at the time of the order.
LiFePO4 (Lithium Iron Phosphate) batteries are subject to US and international transport regulations when shipped. Bioenno Power fully complies with all applicable US and international shipping regulations and laws.
We ship to any residential and business address except as noted below:
- If your order involves any battery we cannot ship to a PO Box or AFO/FPO (if you enter a PO Box in your order you will experience a delay in shipping)
- We do not ship to guests at hotels, motels, inns, etc.
- UPS Standard is used to ship to Canada. US Postal Service does not accept the shipment of batteries into Canada.
- Important: Please be advised that Duty and UPS Brokerage Fees do apply for your shipment into Canada and are the responsibility of the buyer. These fees are not included with the Shipping Costs and payment by the buyer is typically due upon delivery. UPS will call or email the recipient to advise the Duty and Brokerage Fee that is due.
For all other destinations, please contact us to check for service availability.
The general mode of operations is as follows:
- The customer is responsible for all duties, import taxes, and brokerage fees. We do not declare shipments as "Gift"
- A valid contact phone number is required for all international shipment
- Delivery is not available to all foreign addresses, which may limit the delivery to transit hubs or business addresses
If your shipping address is in the US, the estimated delivery times are listed below. These times are based on carrier shipping practices, destination and the items you order. (Expected delivery estimates are approximate as orders can be delayed due to verification or factors outside of our control)
- UPS Ground: 3-5 Business days
- Shipping charges are flat rate, tiered according to the order subtotal
- Handling fees, if any, are separate from shipping charges
- Shipping charges are generally non-refundable
- Via Credit/Debit Card (Visa, Mastercard, Discover, American Express)
- Purchase Orders are to be emailed to email@example.com and invoices will require pre-payment before delivery, or Net 30 Day terms (pending credit approval). For any invoice that is not paid within 30 days, a credit card will be charged that is on file.