Call us at: 888-336-7864
Email us at: sale@bioennopower.com
Cart 0

Returns and Exchange

 

Product Return/Exchange
LiFePO4 Battery  30 days
LiPolymer Battery  14 days
Accessories 30 days
        • The buyer is responsible for the cost of shipping the item back to Bioenno Power unless otherwise stated. IT IS IMPORTANT TO COMPLY WITH THE RETURN INSTRUCTION PROVIDED TO YOU BY BIOENNO POWER. The shipment of batteries is strictly regulated and monitored. Failure to comply with the correct shipping procedure we provide will result in violations of federal and/or international shipping regulations and will result in severe civil and/or criminal penalties. Note: If you have any questions or need any clarification, please contact us. We will guide you through the shipment process.
        • All return/exchange are valid for the stated amount of time from the date of invoice.
        • Shipping and handling charges are non-refundable unless otherwise stated.
        • All returns must be authorized by Bioenno Power and include a Return Merchandise Authorization (RMA) number.
        • To request a RMA number, please call or email us with the following information: order number, order date, item(s) you wish to return or exchange, and a description of the issue.
        • All returns and exchanges must include the item(s) in their original packaging and condition along with all accessories.
        • Non-defective return: for any non-defective return or refused shipment, we will charge a 15% restocking fee. 
        • If the item returned to us is tested to be working, it will be treated as a non-defective return. The customer must pay for the shipping cost to have the item sent back to him/her. Please call us for support before initiating a return to eliminate technical issues.
        • Items that are Dead on Arrival (DOA) will be replaced by Bioenno Power or have the order refunded in full. You must contact us with 3 days of receiving the order for DOA claim. Bioenno Power will be responsible for return shipping cost.